Terms and conditions

WOODSIDE METALWORKS TERMS AND CONDITIONS

 

General

In using this website you accept the terms and conditions outlined here.

Our terms and conditions are written in accordance with the current legislation and law in the United Kingdom.

Every effort is made to ensure the information in this website is accurate, mistakes can occassionally occur. In continuing to use this website you accept that mistakes, inaccurate information or any other erorrs are not the responsibility of Woodside metalworks, either directly or indirectly.

We may change the content of this website without prior notification, this may include the terms and conditions.

Orders placed must be accepted and confirmed by us.

We accept PayPal, cheques and cash.

Any goods purchased shall not be considered to be in their legal possession until payment has been received as cleared funds.

We may not be held responsible for items that have been damaged after recipt or intentionally damaged.   We will also not be held liable for injuries to the customer resulting from the purchase of any of our goods.

Delivery

We will process your order as fast a we can, and aim to dispatch your goods within three working days of receiving cleared payment, however during busy periods this may take up to six working days.

All items are sent requiring a signature, so please ensure your delivery address will have someone available to sign for the parcel.

If you are intending to purchase a gift that you need in a hurry, please email us prior to purchase and we will let you know if we can meet your delivery deadline.

We can only deliver to the address as you have shown it in the delivery information.   If this address is incorrect or incomplete we can't accept any responsibility for the order being late or not delivered.

We can not accept liability if delivery is late due to delivery strikes or other incidents outside of our control.

We are not liable for non delivery unless the buyer informs us in writing within 7 days of the date when the goods would have been expected to be received.

Delivery outside the UK

If you have a delivery address which is outside of the UK, please get in touch and I will arrange a quote for delivery to your destination.

Returns

If you wish to return an item, please email me within 7 days of delivery, and return the item to me within 14 days of delivery to Woodside Metalworks, Primrose Cottage, Gruline, Isle of Mull, PA71 6HR.

Upon receipt of the returned item, well refund your purchase price (excluding postage).

The buyer is responsible for the return postage and ensuring the goods are returned in there original condition and packaging.   We will not accept responsibility for any goods which fail to reach us or where reasonable care has not been taken to ensure the goods are not damaged in transit.

Please note:- Any order which is customised or personalised can not be returned.

Cancellation

If an order has not been shipped, the customer can request the order be cancelled and a full refund will be given except customised or personalised orders.

Pictures of products

We make every effort to ensure that our pictures are accurate depictions of the product the customer will receive, however given the nature of our products, there may be some differences in colour from the product pictures.

 

Privacy Notice

This is the privacy notice of Michael Robinson trading as Woodside Metalworks. In this document, "we", "our", or "us" refer to Woodside Metalworks.

Introduction

1.            This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

2.            We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

3.            We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

4.            We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

5.            Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

6.            The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org

7.            Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1.          Information we process because we have a contractual obligation with you

When you buy a product on our website or request a special order from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

1.1.        sell products to you

1.2.        provide you with our services

1.3.        provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2.          Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

You may withdraw your consent at any time by instructing us by email at the address shown on our wesite.

3.          Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

·                     whether the same objective could be achieved through other means

·                     whether processing (or not processing) might cause you harm

·                     whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

·                     record-keeping for the proper and necessary administration of our business.

·                     responding to unsolicited communication from you to which we believe you would expect a response

·                     protecting and asserting the legal rights of any party

·                     insuring against or obtaining professional advice that is required to manage business risk

·                     protecting your interests where we believe we have a duty to do so

4.          Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

5.          Complaints regarding content on our website

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

6.          Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise.

At the point of payment, you are transferred to a secure page on the website of PayPal. That page may be branded to look like a page on our website, but it is not controlled by us.

7.          Sending a message to our support team

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We do not keep any personally identifiable information associated with your message, such as your name or email address.

8.          Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Use of information we collect through automated systems when you visit our website

9.          Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

We use cookies in the following ways:

9.1.        to track how you use our website

9.2.        to record whether you have seen specific messages we display on our website

10.      Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.               

Access to your own information

11.      Access to your personal information

11.1.     To obtain a copy of any information that is not provided on our website you may send us a request by email.

11.2.     After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

Other matters

12.      Use of site by children

12.1.     We do not sell products or provide services for purchase by children, nor do we market to children.

12.2.     If you are under 18, you may use our website only with consent from a parent or guardian

13.      Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

14.      How you can complain

14.1.     If you are not happy with our privacy policy or if have any complaint then you should tell us by email.

14.2.     If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

14.3.     If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at https://ico.org.uk/concerns/

15.      Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

15.1.     to provide you with the services you have requested;

15.2.     to comply with other law, including for the period demanded by our tax authorities;

15.3.     to support a claim or defence in court.    

16.      Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

17.      Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.